By visiting www.sosleepymattress.com you agree to be bound by the terms, conditions, policy and disclaimer of this site. You have the option of exiting this site, if you don’t agree.
The sole purpose of this site is to share information about “Sosleepy” Brand and its products (Mattresses and accessories).
Delivery: We have impaneled logistics partners for delivery of your purchased products. Any delay will be investigated by us. However, we shall not be responsible for any claims. In case of one or more logistics partners has any issues with their services consistently, we shall replace them without being asked by purchaser.
30 Days So Sleepy Return and Refund Process:
Refund policy is valid only of the Mattress is bought from Sosleepy website.
Return: Request for returns have to be placed within 30 days from the date of delivery. In case the request is made on full usage of 30 days then it should be done before Day 31 latest. Any return request after 31st day shall not be entertained.
Condition of Mattresses:
The mattress must be in a donate able condition and should not have stains, smell, temporary or permanent mark of ink, color, oil, milk, etc. No cuts or damage to stitch. Customer has to ensure that original packing material is kept till end of trial period.
In the case, if the customer wants to return the mattress, they can click on the return option on Sosleepy website. Our logistics team will confirm appointment to collect the Mattress. Customer has to ensure the same is done within seven working days of return request. After lapse of seven working days no request would be entertained.
Once the mattress/s is received by Sosleepy warehouse in Mumbai, the it will take seven (7) working days for a proper Quality Check from our QC Team to check the Mattress and initiating the Refund.
Proper photographs on our e mail should be sent as additional back up to ensure faster processing of your request.
Refund is not applicable if Mattresses is bought from e commerce websites.
Offer applicable to the one person per address per year. Decision of the Sosleepy is final on refund. Request not meeting our criteria set here will not be honored.
Customer Service and Critical Feedback: While all companies are legally bound to offer Customer Service, we are inclined to offer Customer Delight to our Customers. All valid feedback shall be taken sportingly to improve Best Consumer Experience. This shall be a consistent effort of the Management.
Depending on usage you may share some personal information on our website. Some information may be stored with us while some information shall be stored with Payment Gateway and banks we have tied up.
We may run referral programs, where you would have the option to decline our request or assist us with referrals of your friends and relatives. Such information will remain in our database for connecting with your friends and relatives by way of voice call, SMS, WhatsApp, email.
Like all professionally managed business websites and applications, we have automated process of storing your preferences, page and product visits for our reference. Depending on MIS it may collect Internet Protocol address, mode used to access our website (smart phone/laptop/workstation, brand of device, operating system, etc.
All personal data submitted shall never be sold to any known or unknown entity. Content in the form of feedback, ideas, etc will be used for improving the Quality of our products and services. The Customer will have no claim of profit, Copyright etc. on the content. Avoid using third party content in any form. In case of any legal claims, So Sleepy as a brand and or the Company shall not be responsible. The onus shall purely be on the Customer putting it in public domain.
However, So Sleepy may use your personal information for marketing, advertising and research of it’s own products and services. This may include some or all information in terms of marketing directly or in mass media vehicles like (print, OOH, electronic, digital, events, exhibitions, seminars, contests, reality show etc.). The company may use personal information in its marketing collateral like sales kit, corporate brochure, website, etc.
Mobile numbers of customers will never be shared with any entity. They may be used to send SMS for new offers etc. In case of any eventuality, the company will use legal means to identify the employee/contractor/partner e commerce company and follow necessary procedure.
Exception occasions when So Sleepy would reveal some or all information when there is a request from any law enforcement agency or in case of merger and acquisition.
The buyer of our product/s has the option to update information submitted with us. As a policy we would not follow up or request for updation of information.
At any point if you wish to opt out of our mailing list, you have the option to Click UNSUBSCRIBE at the bottom of each mail.
Any information that you share on our social media platforms are not governed or controlled by Sosleepy. Any issue arising out of your sharing content may be best taken care by the concerned social media platform. We may assist you but our role remains limited.
Any content you share in the form of Word/s, Sentence/s, Picture/s, Collage, Video, MEME, Info-graphics, etc should not break any law of the land or hurt any individual or community sentiments. Our Social Media (SM) platform are meant to enrich your experience/life and knowledge in mattress and related products. Our communication shall revolve around the same and request our customers and anyone visiting our SM platforms to cooperate for best user experience.
DISCLAIMER: THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED “AS-IS,” “AS AVAILABLE,” AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. WE DO NOT PROVIDE LEGAL ADVICE NOR ENTER INTO ANY ATTORNEY-CLIENT RELATIONSHIP. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING THE FORM OR DOCUMENT IS DISCLAIMED. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE.
PATIENTS OF CHRONIC DISEASE OR BEDRIDDEN PATIENTS FAMILY AND GUARDIAN SHOULD TAKE ADVICE OF DOCTOR IN CASE OF DOUBTS OR DISCOMFORT. YOU AGREE TO INDEMNIFY THE COMPANY IN CASE OF ANY ISSUES AT YOUR END.
JURISDICTION: FOR ALL LEGAL PURPOSES THE JURISDICTION SHALL BE GOVERNED UNDER THE LAWS OF MUMBAI, INDIA.
NOTE: Out of oversight we may have missed out on some important aspect. If you have any issue/feedback or any critical input, please feel free to write to us on the following address: